MDSHAKIL A Kyo

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Verified Reviewer
| map-marker Bhairab Bazar, Dhaka

Urgent request to close my alipay account

Dear Alipay Support Team,

I am writing to inform you about a serious issue regarding my Alipay account. I created an Alipay account using my passport details ([ Passport Number:-A1172****]) and later sold it to another person.

Now, I am concerned that my account may be used for illegal or fraudulent activities, which could put me at legal and financial risk.

To protect myself and ensure the security of my personal information, I kindly request the following:

1. **Freeze or Close My Account**: Please immediately freeze or close my Alipay account associated with my passport number ([Your Passport Number]).

2. **Investigate Account Activity**: If possible, provide me with details of any transactions or activities conducted through this account.

3. **Secure My Personal Information**: Ensure that my passport and other personal details are no longer accessible or usable through this account.

I understand that selling or transferring an Alipay account violates your terms of service, and I deeply regret my actions.

My primary concern now is to secure my personal information and prevent any misuse of my account.

Please let me know what steps I need to take to resolve this issue.

I am ready to provide any additional information or documentation required to verify my identity and ownership of the account.

Thank you for your prompt attention to this matter. I look forward to your response.

Sincerely,

MD.SHAKIL ALAM

PHONE: 0193010**** E mail: shakilmridha751@***.com

Passport Number:-A1172****

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Rubena Ipq

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Verified Reviewer
| map-marker Seattle, Washington

Transaction failure / incomplete

This is the first issue Ive experienced with Alipay.

On December 29, 2024sent RMB Funds using a USA credit card from the USA to my Daughter-in-law in China using Alipayno problem.

January 2, 2025..sent funds again nothing did the confirmation of who I am nothingcalled the USA Bank no issues there Daughter-in-law called Alipay in China, No issues there What Gives..?

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User's recommendation: When it works…it’s great.! When it doesn’t, it isn’t..!

Kay Ijo

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Verified Reviewer
| map-marker Port Moody, British Columbia

Sucks

If I do a cash deposit into my Alipay international account in Hong Kong then uses it in China on next day. Would the 3% service charge be waived

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Ullah M

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Verified Buyer
|

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Verified Reviewer
| map-marker Dhaka, Dhaka

My account restricted.plese solved

Alipay - My account restricted.plese solved
Contains 1 confidential file for company representatives

Please open my account. I have provided all the information correctly, please help me. I am not able to make any transactions.

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User's recommendation: Transfer my money elsewhere.

Abelino Oft

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Verified Reviewer
| map-marker Sydney, New South Wales

Inquiries

I ordered some sort of body oil to help for loosing weight. Ordered on

19 Nov , however I didn't get any reply whatsoever. I can't ever remember the name of the oil.

My account was debited for $41.86

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Hazzelle T

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Verified Reviewer

My receiver didnt get my money and all my details was CORRECT

I just sent my money on Nov. 11 at 8 a.m., but when the receiver in the Philippines went to the remittance center, the cashier said that my code was not found.

All details were correct. Can you please fix my problem?

I am worried because my daughter doesn't have any food to eat. Thank you.

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Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Alipay took $21.67

Contains 1 confidential file for company representatives

I dont know why funds was removed from my account from Alipay. And I am asking for a refund back to my card

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SELWYN G Psv

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Verified Reviewer

Won't verify even though it says I am.

I'm trying to deposit money into ali pay every time I try to it says I have to verified in which I did fill out the process and it does say I'm verified and I checked everything it seems like everything is okay to my knowledge but it keeps saying I need to verify my ID and account

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Preferred solution: I want my ID to be verified so u can send money. It won't let me send money .

David P Thp

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Verified Reviewer

Upload Tracking Information

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Updated by user Oct 13, 2024

I received a response through Aliexpress. The only message they sent included a graphic of a “sticking out tongue” emoji. I have a screen capture.

Original review Oct 09, 2024

This is the tracking information for the returned item 819327****904335. The email provided by AliPay did not include a link to the resolution center or a link to submit the tracking information as requested by them. The tracking number is 128127****444**** UPS.

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Loss:
$470
Pros:
  • N a
Cons:
  • N a

Preferred solution: Full refund

User's recommendation: Do not use AliExpress- or Synchrony Bank through Paypal Credit

Laura J Ibs

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Selling counterfeit items

Alipay - Selling counterfeit items
Contains 1 confidential file for company representatives

This company shipped an item from Illinois. It was a clear counterfiet cheap copy item.

I requested through Paypal a postage paid return and refund. They said if I ship it to GERMANY by June 8, 2024, I would get a refund for the price. The shipping cost to me to Germany is as much as the the refund. Paypal was of no help; said I had to ship to Germany to get my refund even though the item was counterfiet.

I spent over an hour on the phone with paypal.

I found out this company is really based in China and is a scam company. DO NOT BUY FROM THEM!!!

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Loss:
$33
Pros:
  • There are no pros
Cons:
  • Are a scam company pawning counterfiet items

Preferred solution: Full refund

User's recommendation: Do not buy from them, scam company.

Saeed A Mfo

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Verified Reviewer
| map-marker Coquitlam, British Columbia

Unable to use Alipay

Unable to use Alipay

When I try to pay, Alipay says current situation does not allow use of foreign cards. I am using Alipay in Canada

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Anonymous
map-marker New Milford, Connecticut

Payment

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I called several times. It just an automated message sending me to a customer service automated service.

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User's recommendation: I don recommend this service

Janayah Yje

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Verified Reviewer
| map-marker Helmond, North Brabant

Betaling ideal

Ik heb 22 okt een betaling gedaan via iDeal aan Alipay

Maar betaling is niet doorgekomen maar bij mij wel afgeschreven

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Fayaz A Oik

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Verified Reviewer

I m Uber taxi in Dubai

Alipay - I m Uber taxi in Dubai
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Alipay - I m Uber taxi in Dubai - Image 3
Alipay - I m Uber taxi in Dubai - Image 4

I'm an Uber, Careem, and Yango driver in Dubai. One customer paid me from Alipay.

Can you read? I will send 2 or 3 screenshots. Will I receive money, 135 AED? It's showing a reversal.

What is the meaning of reversal? I cannot send you any pictures; there is no option for downloading.

If you answer my mail, then I will send you them. Thanks.

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Loss:
$36

Preferred solution: Day before yesterday one of customer use me on Uber pay me by alipay I want to know what is meaning of reversel will I receive money or it's go back to your customer

Anonymous
map-marker Brooksville, Florida

Alipay transaction

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I canceled a lift chair I found one more to my need seatbelt and arm rest. Nothing wrong with the lift chair it just wasn't what I need.

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User's recommendation: Nothing wrong with the store q

Kruz Mfu

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Verified Reviewer
| map-marker Bangkok, Bangkok

Why can't receive money

Alipay - Why can't receive money
Alipay - Why can't receive money - Image 2
Alipay - Why can't receive money - Image 3

I can't receive money from Alipay. Because my friend transferred money to me, but it's the word payment, I don't understand, I want to send you a picture. I would like to know the contact method.

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